FAQ's

Our most common questions Answered. Any additional questions please contact our office.
How To Videos
How much does the Rainbow cost?

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase.

Who can I contact for service, replacement parts or liquid supplies?

We would be happy to help you locate the right accessories or replacement parts. Simply contact our office and we will get back to you shortly. In case your Rainbow needs repairs, we are an Authorized Service Center and can help get you back and running right away.

Why does your office choose to advertise in this manner?

Basically, you are our walking bulletin board. All of our advertising budget is spent on word of mouth advertising. This year alone over $400,000 has been distributed to customers like yourself simply for sharing the good news about the Rainbow, and having your friends give their opinion about our product. We feel that people usually believe friends or relatives rather than a stranger paid to say something on an infomercial. Plus, seeing it in your home, is truly: believing. We allot a rather large budget for free gifts to our customers and their friends simply to enjoy the show and tell your friends! It is much like a movie review with the added incentive of a free home/room cleaning all in one! So, help us advertise and earn everything possible for FREE!

How long is the Rainbow presentation?

It depends on your friends. As a general rule, a Rainbow show takes about 1.5 hours to show you everything the Rainbow can do. Planning on nights your friends/family are in for the evening is best, so they are not rushing out for another planned engagement. Sometimes, it can last longer if the customer has questions or decides to keep the Rainbow for a healthier lifestyle. Our best recommendation is to plan for 2.5 - 3 hrs just to be safe. We have discovered that friends love to talk with one another, and it becomes a lot of socializing; Our goal is to make a friend while we are there.

When and how will I receive my gifts?

When you feel you have earned a gift offered by our company, simply, submit a Gift Request Form. Once the verification department has confirmed the completion of your qualified demos you will receive a call or text confirming your gift request. You may then pick up the items at our office or pay the shipping cost to be mailed to you.

How much water do I put in the basin?

Fill the water basin until the top of the dome in the bottom of the basin is covered.

Is the Rainjet safe to use on my flooring?

The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive. Contact your flooring manufacturer for complete cleaning instructions.

What is covered by the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attachments and an eight (8) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

How often do I need to change the HEPA filter?

2 Years for Inspection, 5 years for Replacement It is recommended that you have an Authorized Rainbow Service Center inspect your HEPANeutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

How To Videos

How To Clean And Dry Hose
RainJet Complete Maintenance
How to Clean Out Power Nozzle
How to Fill Up the Rainbow Properly
How to adjust/ use your poles on your Rainbow
How to Connect Hose to Rainbow
How to Take Rainbow off and on the Basin
How to Use RainJet Complete
How to Use your AquaMate
Using the Rainbow Lock Switch
Sanitize Your Air
Water Washing The Air With Your Rainbow
Using the Inflator Tool
Using the RainbowMate
Using The Airflow Control Vent
PROPERLY STORING YOUR RAINBOW
THE UPHOLSTERY TOOL
HOW TO CLEAN THE RAINBOW SEPARATOR
Any Questions?
Get in touch with us. We're here to help!